Assistant Customer Service Manager (Policy Admin)
Job Type| Full Time Permanent
Job Function| Operations
Work as a team with other colleagues to providing customer service with our company core value to our brokers and end customers.
Assist line manager to oversee the Customer Service (Policy Admin) activities.
Deputies the Customer Service Manager (Policy Admin) in his/her absence.
Monitor the performance of the team and the individuals.
Organise training to subordinates on regular basis in order to increase / strengthen the individual’s technical knowledge.
Ensure team members adhere to the requirements on compliance and the established services standards are achieved through rigorous adherence to and continued streamlining of work process.
Handle different types of policy alterations and policy servicing on different types of products.
Assist line manager and to be the contact person of the team to deal with any customer service and/or complaints directly to brokers and/or customers with minimal supervision.
Validate activities report and make necessary changes.
Assist in developing programs related to policy administration in order to get client satisfaction through continuous improvement.
Design and update manual, procedures, documentation and reports of the Life/Asia System, their upcoming modifications and other related systems.
Participate in company projects as necessary, including the testing of new systems and products.
Recommend changes to procedures/processes and participate in their implementation.
Build strong relationships with key customers, colleagues, intermediaries and other external contacts.
Maintain an understanding and awareness on key aspects of life insurance, legislation, compliance and the market.
Any ad-hoc task as assigned by direct line manager.
Qualifications / Experience / Requirements
University graduate preferred.
At least 8 years’ experience in the life insurance industry preferably in Policy Servicing, with exposure to various types of policy alterations including fund-related transactions.
Previous experience in providing customer service and handling complaint.
Solid experience in premium collection including Direct Debit and Credit Card payment.
Self-motivated, a quick learner and a good team player.
Mature, good telephone manners and good disposition.
Excellent organizational and interpersonal skills.
Work well under pressure and be able to complete task at a timely manner.
Ability to work unsupervised, to work on own initiative and prioritise work.
Good command of both written and spoken English and Chinese. Good Mandarin will be an asset.
Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.
We offer attractive salaries and excellent benefits.
If you are interested in our opportunity, please send your job application to us. Before doing so, please make sure you read and agree with our Personal Information Collection Statement (Click here).
You can send your job application to [email protected]. Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for six months.